Technical Support

Volume Pricing / Dealer Program

Please contact us for information on our volume pricing and dealer programs.

Government / Military Pricing

Please contact us for information on federal government and military sales programs.

ORDERS:

All purchase orders shall be issued by an officer, principal or authorized agent of the buyer. By placing each order, the buyer confirms its agreement and acceptance of all terms and conditions listed herein. All orders are subject to acceptance by CDSG, Inc. and CDSG, Inc. reserves the right to allocate the sale of products among its customers.

PRICES:

Prices quoted are valid for 30 days or as otherwise stated in its quote. CDSG, Inc may increase prices as a result of an increase in CDSG, Inc. costs or other circumstances beyond CDSG, Inc. reasonable control All prices are F.O.B. CDSG, Inc. shipping point unless otherwise agreed in writing. Prices are for products only and do not include taxes, impositions and any other charges, fees, shipping charges or duties imposed by any government authority.

PAYMENT TERMS:

Unless otherwise agreed, payment is due in full prior to shipment. Should CDSG, Inc. elect, in its sole discretion, to extend net credit terms to buyer, monies owing on all orders are due and payable in accordance with the terms of the applicable invoice. A $30 fee will be added to all account balances for each returned check. A late charge of 1.5% per month will be added to any amount not paid within the terms of the invoice.

FREIGHT POLICY:

Unless otherwise agreed in writing, all orders shall be F.O.B CDSG, Inc. shipping point. All transportation, insurance, handling and freight charges shall be borne by buyer. Buyer shall have the right to appoint a carrier of their choice. Should buyer elect not to appoint a carrier, buyer hereby authorize CDSG, Inc. to appoint a carrier to act as buyers’ agent to accept title and possession of merchandise on behalf of the buyer at CDSG, Inc. shipping point. Risk of loss for all shipments passes to buyer upon CDSG, Inc. placement of product with a common carrier or delivery service. Claims for missing or damaged shipments are the sole responsibility of the customer and must be reported and receipted, according to the facts, to the carrier at the time of receipt. If hidden damage is found upon opening, the customer shall be responsible for reporting same to the carrier and retaining packaging for carrier’s inspection. Any claim for missing or damaged products must be made within 7 days of delivery.

DELIVERY & CANCELLATIONS:

CDSG, Inc. delivery dates are estimates only and CDSG, Inc. is not liable for delays in delivery. CDSG, Inc. reserves the right to make partial shipments and customers will accept and pay for the products delivered. A delayed delivery of any part of an order does not entitle the customer to cancel other deliveries. Customers shall not be able to cancel, reduce, reconfigure or reschedule orders without CDSG, Inc consent, which shall not be unreasonably withheld. Orders for special-order or custom parts, value-added services and products identified by CDSG, Inc. as non-standard, may not be canceled or returned (NCNR).

ACCEPTANCE:

Customer must notify CDSG Inc in writing of any damage, shortage, or other discrepancy within 7 days of delivery. After the 7th day, customer is deemed to have accepted the Products and may not revoke acceptance. Returns will not be accepted without an RMA number.

WARRANTY:

CDSG Inc. warrants that its products shall be free of defects and manufacturing workmanship, under normal use, for the applicable warranty period. CDSG, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMLPIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PRUPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, OR RESPECTING NON-INFRINGEMENT. If products do not meet manufacturer’s specifications, CDSG Inc has the option to repair the products, replace the products, or credit customers purchase price.

Order Status

Once an order ships the tracking number and carrier details will be emailed to you from sales@cdsg.com. Please be sure to check your email spam folder as these automated emails can sometimes get flagged as junk mail. If you need additional assistance, contact us.

Order Changes / Cancellations

We will make every effort to accommodate order changes and cancellations; however, orders cannot be changed once they are released to the warehouse for fulfillment. See terms and conditions for additional details regarding order cancellations.

Return Policy and RMA

Review our return policy and if you would like to request an RMA, fill out our technical support form.